Service Contracts

Introduction

Ensuring the optimal performance and longevity of your systems is crucial. With our service contracts, you can rest assured that your systems will receive the attention and care they deserve.

Our comprehensive service contracts offer an intensive system check once a year, keeping your system up-to-date and ensuring they continue to operate at the required performance level. By investing in a service contract with us, you guarantee that your systems will undergo regular check-ups, maintaining them in their best condition year-round.

Benefits

Sustain your systems’ full potential

Positive and significant impact on uptime

Maintain the reliability and stable performance of your operations. Service contracts minimize administrative delays. In addition, service contracts can offer a regular maintenance and quick exchange of bad performing components. All these have positive impact on the systems’ uptime.

Our customers are on the fast track

Customer with service contract will be serviced with a higher priority compared to those without. Highly skilled service people help you to quickly repair the system. The RAITH support center helps with one expert for hardware and one for application / software.

Unlimited support by phone and remote

You always get an ear from our support people for service and application support. Our phone support ensures that assistance is just a call away, making issue resolution faster and more efficient.

Largest support infrastructure worldwide

Our staff of more than 70 service experts is one of our most important success factors. Ongoing investments in training, tools, and additional resources are a strong pillar of RAITH’s company culture.

Service partners list

System check

A contract is like excellent insurance, providing well-trained RAITH Service engineers who efficiently maintain the operational status of your system.

Send a request

Contract types / configuration

Our contracts: Giving ease of mind, tailored to your needs

Basic

Our preconfigured Basic contract covers the minimum requirements for continuous use of your system.

An annual preventive maintenance
Unlimited online remote support as well as phone and e-mail support
High priority treatment, ensuring that your concerns receive immediate attention and resolution

Premium

The Premium contract was created for more demanding requirements. It offers
freedom from administrative hassle and
ensures high uptime.

All the benefits of our Basic contract, along with additional exclusive features:

Full coverage of spare parts
Full coverage of consumables
All service visits (including all travel and labor costs)

Flex

With Flex, you have the freedom to customize your service plan according to your needs and budget.

All the benefits of our Basic contract, plus optional features such as

Guaranteed response times
Coverage of spare parts
Service visits
Coverage of consumables
Coverage of software
And many more on request

Examples from our customers

Examples of Flex contracts tailored to individual specific needs

01

PIONEER in a university lab

Phone and remote support
One annual maintenance visit
Electron source coverage: Will be exchanged whenever out of specifications
One additional service visit (includes all travel and labor costs for a one-week visit)

02

CHIPSCANNER in a commercial application center

Phone and remote support
One annual maintenance visit
Electron source coverage: Will be exchanged whenever out of specifications
Unlimited service visits (include all travel and labor costs for all required visits)
Limited spare part coverage

03

EBPG in use as a production tool

Phone and remote support
One annual maintenance visit
Electron source coverage: Will be exchanged whenever out of specifications
Unlimited service visits (include all travel and labor costs for all required visits)
Unlimited spare part coverage
48-hour guaranteed on-site response time
Coverage for all additions and options (such as 10 holder airlock, UPS, etc.)
In addition to the service contract, the customer purchased six weeks of application support to enable a quick startup and optimization of the specific process

04

eLINE in a large research institute

Phone and remote support
One annual maintenance visit
Electron source coverage: Will be exchanged whenever out of specifications
Two service visits (include all travel and labor costs for two visits of up to one week each)
Limited spare part coverage
Installed GIS and nanomanipulator systems are included

Why RAITH Service is great

70+ service experts

The largest support network globally for EBL and nanofabrication systems

2800 h of training

Per year, international standardized training schemes for all service engineers

14 locations

Operating worldwide, spanning Asia, America, and Europe