Field Service Engineer (Wuhan) (m/f/d)

About us

We are a world-leading high-tech company developing maskless nanofabrication systems and characterization solutions. Defined by a dynamic environment that is at the forefront of tomorrow’s technological advances on a global scale, we are seeking challengers ready to shape the future with us.

We are looking for individuals who thrive in visionary and collaborative environments, bringing their unique strengths and their passion to make RAITH the innovative force it is. Interested to write the next chapters of our success story together with our 390-strong team?

Your mission

• Site preparation, installation and warranty support for new systems
• Fault diagnose and execution of repairs
• Customer support (by telephone, email, remote access, or other ways)
• Recording and reports in local systems
• Cooperate with other departments (Sales and Order desk) on pre-sales issue, installation post processing, service offers and parts
• Develop and keep good relations with the customers
• Feedback to production and engineering for continuous product improvement
• Actively involvement and participation for service projects ad meetings.
• Comply with company rules and regulations, assistant service manager to achieve the company required performance indicators.

Your Qualifications

• Master or Bachelor degree in science / engineering
• Knowledge of analogue & digital electronics, high precision mechanics, ultra-high vacuum and high-tension.
• EBL, SEM or SEM-FIB service experience (installation, maintenance, troubleshooting and repairs) is preferred.
• Willingness to travel for business
• Ability to communicate in English and Chinese mandarin (written and spoken)
• Ability to work independently and effectively without much supervision
• Ability to work with customer orientation and passion
• Good interpersonal communication skills

Why us?

We offer well-structured onboarding, partnership-based collaboration, and perspectives for personal and professional development in a growing global organization, alongside people who are passionate about making a difference.

Contact person

Tina Tian
General Manager
 
Raith China Co., Ltd.
Room 709Tower A, Global Trade Center
No. 36 North 3rd Ring East Road
Dongcheng District Beijing, China,100013 
Tel. +86-10-59575977

E-Mail: hr.china@raith.com