Field Service Engineer – Washington, DC Area

About us

Raith is a dynamic global high-tech company offering exciting challenges. We seek intellectual, ambitious, and capable minds to enhance our 400-strong team and write the next chapters of our success story. Interested? 
 
We are a leading developer of highly advanced micro- and nanofabrication equipment and solutions and are looking for talented professionals that prioritize personal responsibility and are results orientated. Together, we will take nanotechnology to the next level! What we do enables our customers in industry, science, and research to maximize the effectiveness of their innovations and their products. Join us and help shape the world of tomorrow. 
 
We currently have a full-time vacancy in Washington DC for a FIELD SERVICE ENGINEER

Your mission

• Work out of your home office within commuting distance of Washington DC to support our customers in the Americas, with most of the travel being local to the DC/MD/VA region.
• Provide remote and on-site support for hardware and software related issues on Raith Nanofabrication systems.
• Perform instrument installations, qualifications, updates, upgrades, maintenance and repairs.
• Utilize technical expertise to gather and interpret system data to solve complex equipment issues quickly and effectively with support from Raith Technical Support Specialists
• Become an expert in operating and supporting Raith systems through our comprehensive internal and on-site training program.
• Provide feedback for Continuous Improvement on systems and procedures.
• Communicate with colleagues and Customers at a professional and proactive level.
• Over time, advance your career by becoming an expert in supporting multiple Raith product lines and providing escalation support for the most challenging issues.

Your Qualifications

• Associates or bachelors degree in an Engineering or science-related field. Mechanical or Electrical Engineering degree preferred and Miliary experience a plus. 
• 2 to 5 years practical engineering experience requested.
• Exceptional team working and communication skills are critically important as well as being solution driven and customer oriented.
• Outstanding independent problem-solving skills using root cause analysis methods.
• Experience in servicing precision equipment (installation, maintenance, troubleshooting and repairs).
• Proficiency with electronic test equipment and hands-on mechanical experience with semiconductor instrumentation.
• Knowledge of ultra-high vacuum systems, high voltage supplies, robotics, electromechanical systems or precision stages is preferred.
• Experience servicing SEM/FIB/TEM instruments is a plus
• Ability to travel locally and occasionally to other locations in the Americas and Europe.

Contact person

Rhonda Bachman, SHRM-CP, HRBP-US
rhonda.bachman@raith.com