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Customer Application and Support Engineer (m/f/d)

Raith is a medium-sized, steadily growing company with a team-oriented, international corporate culture. We empower the world with reliable nanofabrication solutions and thus help fulfill the immense promise of the nanoscale. We deliver innovative, high-technology instrumentation and exceptional support for industrial, government, and university nanoscale communities around the world, helping them stay at the forefront of device production, research, and development.

Raith America, Inc. operates two New York locations, Islandia and Troy, yet most of our staff are located outside New York and close to our customers. Our growing customer community and our trusted staff retiring motivate our full-time position for Customer Application and Support Engineer.

Your Responsibilities

  • Provide first-line and second-level escalation remote and on-site support for hardware and software related issues on Raith Nanofabrication systems
  • Utilize technical expertise to gather and interpret system data to solve complex system and applications issues quickly and effectively
  • Perform instrument installations and upgrades in the field
  • Provide regular status updates to Supervisor and Customer, including accompanying documentation
  • Communicate with colleagues and Customers at a professional and proactive level
  • Become an expert in supporting Raith systems through our extensive training program (utilizing in-house service tools, factory training programs, and peer-to-peer training) and through real-world experiences
  • Provide training and support to Raith staff and Customers
  • Primarily support Customers in the Baltimore/DC area working out of your home office, but must have a willingness to travel to Customer locations in the Americas and occasionally to the Raith factory in Germany for training

Your Qualifications

  • Exceptional team working and communication skills are critically important as well as the individual being solution driven and customer oriented
  • High-level problem-solving skills and troubleshooting methodology
  • Experience in servicing equipment (installation, maintenance, troubleshooting and repairs)
  • Proficiency with electronic test equipment and hands on experience with scientific instrumentation
  • Preferred experience in these areas: high voltage, vacuum systems, laser alignments, and/or SEM / FIB operation
  • Advanced US Military electronics training, or a Bachelor’s/Master’s degree in an Engineering, Electronics, Physics, or Science related field. Certifications in cleanroom equipment is also welcome.

Please apply by email. We will only accept applications with a PDF attachment.