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Field Service Engineer (m/f/d)

This position will be based in Hong Kong at Raith Asia Ltd, a subsidiary of Raith GmbH. The position will require international travel to customer sites in the Asia Pacific region. Some travel to Europe will also be required. The ideal person will have a knowledge of scientific instrumentation and a background in engineering, electronics, and/or physics. Entry level candidates will be considered along with experienced candidates. Flexible location can also be considered.

Your Responsibilities

  • Pre-delivery site analysis, installation, and warranty support for all systems
  • Perform fault diagnose and execution of field base repair
  • Provide technical support to customers by telephone, email, or via remote access tools
  • Provide in depth customer training for system operation
  • Preparation of reports for field visits and customer’s site
  • Liaise with other departments, sales, technical support, application
  • Develop solid relationship with the customers
  • Provide feedback to factory for continuous product improvement

Qualifications

  • Technical, master or bachelor’s degree in a science or engineering discipline
  • Knowledge of analogue and digital electronics, high precision mechanics, ultra-high vacuum
  • EBL, TEM, SEM or SEM-FIB service experience (installation, maintenance, troubleshooting and repairs) is highly preferred.
  • Computer skills, hardware and software (Windows, Office)
  • Ability to travel
  • Problem diagnostic and solving
  • Organizational skills and willingness to work independently
  • Interpersonal communication, collaboration, and customer orientated skills
  • Communication in English both written and spoken